- No one called back. I called back within one hour and another person said he could not see any tickets at all except for a date with itinerary. He said I can discuss with my wife and get back. When I called back within 30 minutes, they said the ticket was no longer available to my surprise. I asked why they didn't hold my booking, they said it was not possible. Usually they do hold the ticket for a day when they tell you to take time and respond. This time they didnt warn me neither inform they could hold until the ticket was gone. But that person said he will email to the airlines to release the tickets and someone within 1 hr will update me. I waited for two hours and then when I called back, the shift was already over for the previous person and someone else takes the call. They dont know anything about this conversation and they say it was never possible to release the ticket if they email airlines.. Bunch of inconsistent messages and finally got ticket for one of the dates in another airline because the analyst said I can cancel my original ticket for a refund.
We are very much pleased with Riya travels, we got into a problem in our travel while coming from Hyderabad to Dallas, Riya travels took lot of responsibility and did a great job in making sure we travel as scheduled without any delays. Agent Sibin responded timely and made sure we have a solution to our problem. This shows they not only care about booking a ticket with them , but they do care about your whole trip. I will recommend Riya travels any time.
- I am still working on the refund for 5 days now and no word. They are saying it will five weeks to get the money but I have to pay for the other ticket I bought and I am going to be defaulting the payment date.
- I said it is very urgent and one person said yes tickets are available for 3 of the days in the week I wanted and he said someone will call back for assistance.
I am very much pleased with the service at riya. They have great prices. Will definitely recommend.
Great customer service and prompt replies by staff. I would recommend this to anyone
They are getting worse day by day, Very poor customer service!! they dont even know how to talk to a customer, soo rude!! The agent you talk with, will tell you that he will get back to you next day with better rate. But he will never call you back. When you call them back and ask for the same agent they will say he is not there or he is not working anymore...
I have been using Riya Travels to book tickets ( Schaumburg Location )
- I had to change my ticket due to a family emergency. They did not take my case seriously at all. Usually for a new ticket they will call you immediately and help with booking. I dont know if this is because it is change in existing ticket.
Very unfortunate to see the service quality is so poor now. Once you book a ticket, you are at the mercy of them.
Something has drastically changed within Riya. I am going through so much stress this time with my ticketing needs. I have used them for three years, but this time it is unimaginably unprofessional and they are giving me a very tough time. Have called them over 10 times within this week and working with at least five different contact persons telling my story and asking for a resolution.
Riya The Travel Expert is a US Travel Agency based in Irving, Texas. Riya The Travel Expert is located at 1503 W Airport Fwy, Irving, TX 75062, USA.
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