4/19 - This didn't start out as a bad review - Initially, I felt that I was in good hands with T&K Transmission. Phil, and to a lesser degree Brian, reassured me that they could find and diagnose my car's transmission issues. Things fell apart after I agreed to let them work on my car, after diagnosing the problem. In total, they had my car for 3 weeks.
On Monday Brian called me back and said he knew I was anxious to get my car back and they were doing a final test drive I could pick it up around lunch. The audacity and total inability to take responsibility of the fact that it'd be 3 weeks and no one could transparently tell me when my car would be ready was never addressed. Instead, when I went to pick up my car, Brian sat in the room with Phil who sheepishly walked me through my itemized receipt and what I was paying for. I was given assurances that the car runs great, they had wiped it all day and it was ready to go.
The third week I was back in town and needed my car. I called Monday and he said they were still putting it back together and on and on it went. On Thursday, I had complete assurances that it would be ready by Friday. I explained my predicament, that I needed my car and Phil hurried me off the phone. On Friday, I called 5 times. Phil answered twice, said it looked like my car would be done around 4 and he would call me back. He never did. I spoke with Brian as well and he said that Phil was busy or he'd call me back. On Friday, end of week 3, I had no update on where my car was or when it would be ready.
Then the complications began. He called me back shortly after and said there were issues with putting the motor back together and that in the process, a push rod had bent. There was no additional cost to me to fix this but they had to take parts out and get them machined.
I was in a tight spot when my transmission started to stick and fail on the way to DFW airport. When I called, Mr. Scott helped me figure out a solution to my situation and put my mind at ease while I was out of town. Upon my return, I towed my car to T&K and left my jeep there, as all shops were closed on the 4th of July. They looked over my jeep the next morning and quoted me at around $1650 for the transmission work. I called another shop nearby and they gave me a similar estimate, so I authorized the work after some negotiation. The next day, Mr. Scott called me back and told me the work would only cost me $800 because some components didn't need to be replaced after all. They also flexed to allow me to pick up my car on the weekend when they were closed. Overall, I was super impressed with their honesty and professionalism as they helped me work through these issues. Transmission problems are never pleasant, but T&K definitely made a tough situation easier to deal with. Thank you!!!
- Left my car absolutely filthy (pen marks on the seat, oily hand prints all over the car - literally all over, sides, hood, doors, inside the driver's door) and didn’t leave an oil mileage sticker in the window
I have been coming to T&K Automotive for six years and have been very happy with the services provided. They're excellent at diagnosing problems and always try to keep the costs down on parts (my car's an import). There are no unpleasant surprises here like the notorious tire store across the street. I highly recommend T&K's shop and will continue to keep bringing my car here.
High level:
- They broke my car more while they had it (went in for a transmission repair and an oil leak fix --lower intake manifold gasket-- they broke a push rod in the process)
- Total lack of transparency about timelines and communication
Best experience ever T and K , has renewed my trust in mechanics. Brian was helpful, friendly and kept his word, I got out cheaper than originally quoted, wow, I will always recommend Brian's team to family and friends
All of the employees are great. The service is fast and affordable. Best experience I've had with a mechanic shop by far.
I gave them my car on a Monday and was up front that I would be out of town the following week. Shortly after dropping the car off they diagnosed the issues in the transmission and I agreed to let them begin working on it. After not hearing an update for several days, I called back during the middle of the second week and had many assurances from Phil that they were putting it back together. It would be ready for me to pick up the following Monday, the start of the third week.
- Had no concept or seemed to care about how not having a car was impacting me
5/14- WARNING: This shop will lie to you and take you for all you have. Took my car back to T&K after last post b/c it still wasn't fixed. Was told the service engine light came b/c my gas cap wasn't secured. I've owned this car for 3 years & never had that problem before. I test drove the car for about 100 miles, seemed fine. Was out of town for two weeks… Come back, start the car and "Service Engine Soon" light comes right back on. It still shifts hard between 1st and 2nd & there is a hard clunk when I go from reverse to drive. Charged over $4000 and my car STILL ISN'T FIXED. Lied to and cheated. Assured up and down the car was fixed. Do not use T&K.
T K Transmission Automotive Specialists is a US Car Repair based in Irving, Texas. T K Transmission Automotive Specialists is located at 1100 W Lyndon B. Johnson Fwy #100, Irving, TX 75063, USA.
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