I had purchased a pre-owned car from Acura of Peoria, a Berkshire Hathaway Dealership, in Peoria, AZ. This morning we decided we needed a different car due to commute. We went to trade it in to a different dealership and got told that they couldn't take the trade in because of structural damage to the vehicle back in 2013. Acura of Peoria never disclosed this to us. The vehicle is worthless and unsafe to drive. We had to take a loss and got rid of it just for that same reason. I will never do business with Berkshire Dealerships again.
Horrible bait-and-switch misleading and deceptive business practices I wouldn't take a car from them for free.
This review is specifically concerning my experience with Toyota of Deerfield. I would hope someone at the Autogroup would be more responsive and responsible since the dealership is a part of their group and representing them. The dealership sold me a lemon and refuse to fix it or give me any reasonable options. I've had the car 1 year and since month 1 it's had bad engine. I would like to preface this complaint by saying that I have made numerous attempts to get the situation rectified by the dealership before making this formal complaint. They never helped me which is why I am escalating it. They gave me no choice. I purchased the vehicle in september 2016 and it had recurring engine trouble, battery trouble, and other electrical issues. I was also told to purchase an extended warranty and gap insurance that would cover any issues I may experience. EVERY TIME I brought the vehicle in for an issue the service department tried to charge me, ignoring the extended warranty. The problems with the vehicle began immediately The check engine light came on a couple of months after purchasing and I drove to dealership to have it checked on. When I got to the service department a young man told me he would look at it. A couple of minutes later he said he turned it off and there's "no problem" and I went on my way. Less than 3 months later I noticed my lights seemed dim while driving at night and my check engine light was on again. I set a service appointment and came in around the holidays in December of 2016. After the service dept. inspected the vehicle they determined it was a "battery issue" and replaced the battery. They assured me the lights were working and I left the dealership. That night I realized the lights were STILL not working and I was essentially driving in the dark which was both scary AND dangerous. I went back AGAIN to the service department when I was able to and explained the situation. After waiting for several hours they said they would replace the lights. The real problem, which I can only assume is the engine, was never addressed. When I brought the vehicle back AGAIN June of 2017 I spoke to the serve representative who said they would have to charge me almost $200 to diagnose the engine issue. This was the first time I ever heard of this charge and don't understand why they did not investigate the engine issues in the first place in 2016. They claimed "we charge the diagnosis fee in case you decide to do the work elsewhere" which is ridiculous. I have an extended warranty with them and had no intention of going anywhere else when I have coverage. I told the service agent I would leave the car for the weekend and to please call me and let me know where to go from here. He called me a day later and said "we need to do further diagnosis of the vehicle it's very involved and we can't even get to what we need to get to in the engine because it's a Volkswagen." I went back in a week ago and spoke to John Dearring, GSM/Finance manager and he told me he would speak to the service manager and contact me with a resolution and he never did. I called him 3 times and emailed him. No response. I finally got him on the phone today and his response was "I spoke to the service department and we only have you coming in here twice" which is unhelpful and inaccurate. The lack of care and customer service I received was unbelievable. No one called me back, no one offered any kind of help and I'm paying for and driving a car that I have to restart twice just to get to my office down the street from my home. It's unconscionable to treat a customer this way. This car is a complete lemon and has been from the start. The situation was handled VERY poorly and there is still no resolution and I am stuck with the same problem I had since I purchased the vehicle.
Berkshire Hathaway Automotive is a US Car Dealer based in Irving, Texas. Berkshire Hathaway Automotive is located at 8333 Royal Ridge Pkwy, Irving, TX 75063, USA.
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