2
3705 Irving Mall, Irving, TX 75062, USA
Irving, Texas 75062
+1 214-492-0387

bueno

The employees are rude and unexperienced for the Kay Jewelers brand. I made an insurance claim and went to the store to pick up my merchandise, the store manager nor any other employees knew how to process this and had to call corporate for assistance, this lasted 30 minutes. When my merchandise arrived, the service was worse. I brought the letter from the insurance company and proof of identification, they gave me my things, after speaking with corporate because they didn't know how to enter the process in their system, and kept my insurance letter. I asked them for a copy of the letter and was told I didn't need one, so I had to explain it was for documentation purposes and the clerk said "I guess." My 15 year old pointed out how rude the clerk was. She proceeded to send me to Helzberg Diamonds across the walkway because Kay did not have a copier and said if I ask nicely enough that they may make a copy otherwise I can walk to the mall office. Helzberg was much more professional and happy in accommodating my request even if I came from their competitor store. I will no longer shop at Kay Jewelers in Irving Mall, I will drive to Arlington Parks Mall going forward.

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Kay Jewelers — Jewelry Store in Irving

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Kay Jewelers

Jewelry Store at 3705 Irving Mall, Irving, TX 75062, USA. Here you will find detailed information about Kay Jewelers: address, phone, fax, opening hours, customer reviews, photos, directions and more.

Opening hours

  • Monday
    10:00 AM – 9:00 PM
  • Tuesday
    10:00 AM – 9:00 PM
  • Wednesday
    10:00 AM – 9:00 PM
  • Thursday
    10:00 AM – 9:00 PM
  • Friday
    10:00 AM – 9:00 PM
  • Saturday
    10:00 AM – 9:00 PM
  • Sunday
    12:00 – 5:00 PM

Rating

3
/
5
Based on 2 reviews

Contacts

Categories:
State:
Texas
Address:
3705 Irving Mall, Irving, TX 75062, USA.
City:
Irving
Postcode:
75062

About Kay Jewelers

Kay Jewelers is a US Jewelry Store based in Irving, Texas. Kay Jewelers is located at 3705 Irving Mall, Irving, TX 75062, USA.


Please contact with Kay Jewelers using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Kay Jewelers opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.

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ALL reviews about Kay Jewelers

  • Zachary
    Added 2015.10.30
    bueno
  • Cole
    Added 2013.12.21
    The employees are rude and unexperienced for the Kay Jewelers brand. I made an insurance claim and went to the store to pick up my merchandise, the store manager nor any other employees knew how to process this and had to call corporate for assistance, this lasted 30 minutes. When my merchandise arrived, the service was worse. I brought the letter from the insurance company and proof of identification, they gave me my things, after speaking with corporate because they didn't know how to enter the process in their system, and kept my insurance letter. I asked them for a copy of the letter and was told I didn't need one, so I had to explain it was for documentation purposes and the clerk said "I guess." My 15 year old pointed out how rude the clerk was. She proceeded to send me to Helzberg Diamonds across the walkway because Kay did not have a copier and said if I ask nicely enough that they may make a copy otherwise I can walk to the mall office. Helzberg was much more professional and happy in accommodating my request even if I came from their competitor store. I will no longer shop at Kay Jewelers in Irving Mall, I will drive to Arlington Parks Mall going forward.
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